How
do I find what I'm looking for?
Aside
from using the colored tabs to navigate, we have 2 other ways to search
our site. For
a Picture Index of all drums, Click
Here. For
a Text Index of all drums, Click Here.
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Do
I have to use this shopping cart to order?
No,
you can call in your order toll free at 1 800 378 6286. Or, if you wish
to send a check or money order, please click
here to print out our mail-in order form.
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I
can't seem to get this online shopping cart to work. What should I
do?
From
time to time a customer will have problems using our secure shopping
cart. This is often due to low memory resources on their computer.
Try restarting your computer and initiating the order again. In some
cases a customer will need to adjust the "security settings"
on their browser for online ordering to be successful. Either way,
if you are not having any luck, please call our 800 number (above)
during normal business hours and we will be happy to take your order
by phone.
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Is it safe to order online with my credit card?
Yes, much safer than you think. Although many people are nervous about
online monetary transactions, you are more likely to have your credit
card information stolen through hand to hand transactions with gas
stations, grocery stores and the like. Online shopping sometimes gets
a bad rap in the press. I'm here to tell you that, as long as you
use common sense and stick with reputable companies, you will be among
millions of satisfied customers that successfully shop online everyday
without any problems whatsoever. We are in our 6th year of business
and have served thousands of customers through online, telephone,
and mail in ordering. Please click the Verisign seal below to validate
our store and the authenticity of our SSL certificate. This ssl (secure
socket layer) ensures your credit card infromation is safe and secure
on our network. - Visit our testimonials
page.
*If you
feel uncomfortable using our "Secure Online Shopping Cart",
please call
1 800 378 6286 to place your order or print out our
Mail-in Order Form.
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How
does a secure transaction take place?
When you press the 'submit' button after filling out the order form,
your address and credit card information is encrypted. It is then
transmitted and temporarily stored on our secure server until the
transaction is completed.
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Is
all the 'secure' technology the same?
Most secure technology is similar with minor differences. Drum Bum,
Inc. uses an established and reputable web host that provides 128-bit
state of the art RSA encryption technology. This encrypts all of your
personal information and basically ensures the safest possible online
transaction available.
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How
long will I have to wait to get my stuff?
Most items
are in stock and will ship within 48 hours of receipt of payment.
In the case of a shortage, please allow up to 15 business days for
delivery. (*We rarely have shortages and do our absolute best to keep
sufficient quantities on hand.)
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Do
I have to pay tax on the items I'm ordering?
You are
not responsible for any taxes unless you live in the state of Virginia
where Drum Bum, Inc. is located. Virginia state tax is 5.0%.
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What
is your return policy?
We guarantee
your satisfaction! *Unwanted merchandise may be returned within 30
days for a full refund
(excluding shipping) as long as the items are in new condition, not
washed or worn and in original packaging.
*Please note: CD's,
DVD's, VHS tapes, engraved items and POSTERS are NON-RETURNABLE.
Returnable items
must be shipped postage paid to:
Drum
Bum Returns
3821 Gaskins Rd.
Richmond, VA 23233
In
the case of a damaged shipment, please contact us so we can begin
a claim investigation.
Damage or mistakes on any personalized Item must be reported within
48 hours after receipt.
If we receive
a package past the 30 day period and/or an item is used, damaged,
washed, worn, or
is without original packaging, we will either not accept it or a re-stocking
fee of up to 20% will apply.
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Will
my information be sold to other companies?
Absolutely
not! Your information will never be sold or rented to a third party
for any reason whatsoever.
Please see our privacy page.
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How
do I know I can trust Drum Bum, Inc?
We are an established
and reputable company now in our
9th year of business. We go out of our way to maintain
"superior standards" and have listed a few testimonials
here. We have also gained a positive feedback
rating on E-bay through the years and have included some of their
comments as well. We have a reputation to uphold and work hard to
maintain our status as one of the top-rated percussion stores on the
web.
See
our Awards Page
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Do
you have a catalog?
Not at this time.
To keep costs down for our customers, we have chosen to to postpone
a print catalog until a later date. All of our music gift products
are listed on our website.
Please reference the following indexes to help you in your search:
ABC Drums Picture Index Page
ABC Drums Text Index Page
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Do
you have a mailing list or free newsletter?
Yes, our newsletter
consists of drum tips, lessons, information on the drum industry
and announcement of our newest music gifts. Frequency is once or twice
a month.
Please click here to sign up.
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Do
you sell wholesale?
Not at this time.
However, we do offer discounts
of up to 35% on quantity orders of the same item.
For more information, please call us toll free at 1 800 378 6286.
(Discounts will vary depending on the item and quantity ordered.)
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Can
I track my order?
Yes, as long as
we're shipping to a home or business address (not a post office box).
After we ship your order, you will be forwarded UPS tracking information
via e-mail. If for some
reason you don't receive this e-mail, call us and we'll be glad to
give you a tracking number.
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Do
you have a size chart?
You betcha! - Please
Click Here
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Does
Drum Bum, Inc. sell gift certificates?
We sure do. Please
Click Here
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*If you
feel uncomfortable using our "Online Shopping Cart", please
call
1 800 378 6286 to place your order or print out our
Mail-in Order Form.
Please
visit our other Music Gifts sites
MusicWear.com
· GuitarGifts.com
· BandGifts.com · SmallDrums.com
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